At Femme Flair, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories, the following items are non-returnable due to hygiene reasons or their nature:
- Crop Tops
- Mini Dresses
How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps:
- Contact our customer service team at [email protected] within 15 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).
- Package the item(s) securely and include the RAN inside the package.
- Ship the package to the address provided by our customer service team.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Femme Flair Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Provide the reason]
Please provide me with the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Email Address]Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you are exchanging an item, we will ship the new item to you once we receive and process the returned item. Please note that shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or error on our part.
Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Email: [email protected]
Address: 3995 Preston Street, Caldwell, US 67022
Thank you for shopping with Femme Flair. We appreciate your business and are here to ensure you have a positive shopping experience.