Welcome to Femme Flair! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most common questions our customers ask.
Product Questions
What types of products does Femme Flair offer?
We specialize in trendy women’s apparel, including casual tops, crop tops, maxi dresses, mini dresses, and mini skirts. Our collection is designed to keep you stylish and comfortable.
Are your products available in all sizes?
Yes, we strive to offer a wide range of sizes to accommodate all our customers. Please check the product description for specific size availability.
Shipping & Delivery
What are my shipping options?
We offer two shipping options: Standard Shipping with DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping with EMS for orders over $50, which takes 15-25 business days.
How long does it take to process my order?
We process all orders within 1-2 business days. Once your order is dispatched, you’ll receive a confirmation email with tracking details.
Do you ship internationally?
Yes, we ship globally! However, please note that some areas in Asia and other remote regions may have limited delivery options. If you have any questions about shipping to your location, feel free to contact us.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You have 15 days from the date of receipt to return or exchange an item, provided it is in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to set up your account. This will allow you to track your orders, save your favorite items, and more.
I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.
Customer Service
How can I contact Femme Flair?
You can reach our dedicated customer service team at [email protected]. We’re here to assist you with any questions or concerns you may have.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Femme Flair – where style meets affordability. We’re thrilled to be a part of your fashion journey and can’t wait to see how you style your new pieces! For any further inquiries, don’t hesitate to contact us. Happy shopping!